Terms of service

Terms and Conditions

These terms govern the use of WebRock services, a brand of UTRANET GbR (the “Provider”). Any customer terms apply only if explicitly accepted by the Provider.

1. Services

The Provider offers hosting services (including managed/shared hosting) and a customer portal to manage certain settings. The specific scope depends on the selected plan and the service description at the time of purchase.

2. Contract formation

The presentation of services is not a binding offer. By placing an order, the customer submits an offer. The contract is concluded when the Provider accepts the offer (e.g. by confirmation or activation).

3. Customer obligations

Customers must keep credentials confidential and use the services in compliance with applicable law. Illegal content, spam, abuse, and attempts to interfere with infrastructure are prohibited. Customers remain responsible for their content and data and should create appropriate backups.

4. Availability, maintenance, fair use

The Provider aims for high availability, but temporary restrictions due to maintenance, technical issues, or circumstances outside the Provider’s control may occur. For shared hosting, a fair-use principle applies to prevent unreasonable impact on other customers.

5. Pricing, payment, term

Prices shown during checkout apply. Fees are generally due in advance for the selected billing period (prepaid). Invoices are provided electronically. Activation or renewal may depend on full payment.

Payment methods

Currently, payment may be made by bank transfer. Additional payment methods (e.g. card payments or PayPal) may be offered in the future. Where available, payment processing is handled by the respective payment service provider, and the data required to process the payment may be transmitted to that provider.

6. Termination

The contract term depends on the plan. Ordinary termination is possible at the end of the term unless agreed otherwise. The right to terminate for cause remains unaffected.

7. Liability

The Provider is liable without limitation for intent and gross negligence, and for injury to life, body, or health. In the event of slight negligence of essential contractual obligations, liability is limited to foreseeable, typical damages. Otherwise, liability is excluded to the extent permitted by law. For data loss, liability in cases of slight negligence is generally limited to the damage that would have been avoided by adequate backups.

8. Privacy

Personal data is processed for specific purposes and in accordance with applicable law. See the privacy policy for details.

9. Final provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If the customer is a merchant, the place of jurisdiction is the Provider’s registered seat to the extent permitted by law. If any provision is invalid, the remainder stays effective.